26219 I-45 N
The Woodlands, TX 77380

Mon: 8:30AM - 6:00PM

Tue - Thu: 8:00AM - 6:00PM

Fri: 8:00AM - 4:00PM

Sat - Sun: Closed

94.7% would refer friends and family to us

1 stars Verified customer

Waited over an hour for my child to be seen, only to have them call her back and take xrays and then a front desk member came and said something to the assistant and they told my daughter someone was before her and she had to go back out to the front and wait. I am a RDA, and the assistant didn't even put the lead apron over her to take xrays. My 22 month old came earlier in the week and the doctor didn't even put any instruments in his mouth to check or ask about an oral habits or address the thick frenum he has between his front teeth attaching his lip to his palate. Definitely a joke dentist for children, we will go to a pediatric dentist from here on out.

1 stars Verified customer

This place has changed so much the last year, it used to be a great place, great staff and my son's hygienist was really nice and sweet.I take my son there since he wa 1 year old , he's about to turn 7 .

But unfortunately its not the same , i had problems with appoitments 3 time in the same month, staff never called me back even leaving them tons of messages.

I was treated so horrible when i was there the last time, front desk ladies are very rude .

Not going back again. They are very unprofessional!

5 stars Customer since 2011

Waterway Dental is the best, My grandkids love going there and so do I.

3 stars Verified customer

It seems like every few months when I come in , there is different staff and Dentists. I had a filling done and it took almost 2 hours because the equipment was not working up to standards and the Dentist kept apologizing -- it made me a little uncomfortable.

Waterway Dental replied:

Good morning! We are sorry that your appointment took longer than necessary. We do thank you for your patience with us, however, on technical difficulties and as we are in search of the perfect dentist to call our office their home. We look forward to seeing you again at your next visit! - Waterway Dental Care

1 stars Customer since 2014

I made an appointment, arrived on time and spent one hour in the waiting room before anyone said anything to me about why it was taking so long. I left and again no one said one thing to me about what happened or that they were sorry I waited for nothing. Not going back. After looking at several reviews sites, I see a pattern of poor service here. Glad to be at the new dentist. They are terrific. Thanks Waterway for making me find a new better dentist.

Waterway Dental replied:

Eric - We are very sorry that you had a bad experience with us. Thank you for your feedback and helping us see areas in which we need to improve to provide the best possible service. Please accept our sincere apology. - Best regards

5 stars Verified customer

Excellent service

5 stars Verified customer

Great place, excellent service

5 stars Customer since 2009

After visiting Waterway Dental and meeting once again Ms. Tonya Johnson, Practice Manager and Dr. V. Nguyen I can only say they are the best people in the world. They understood my needs and helped me to their best abilities, making me walk out of the office in the best emotion than words can describe. I highly recommed Waterway dental to everyone.

5 stars Verified customer

me and my daughter love waterway and we love Dr.v!

4 stars Verified customer

It's difficult to get someone on the phone most of the times which means leaving a voicemail and sometimes the call is returned and sometimes not, and you have to call again. Also, the voicemail messages is about the Christmas days & hours.

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