It was my first time there. Everyone was very friendly, courteous, and helpful. I went for a massage, manicure and pedicure. I have to say that normally nail polish never stays in my nails, but this has stayed! It's fantastic! My only complaint is that the robe was a little small for me. I was afraid to move too much while sitting for my manicure and pedicure, that I might flash the girls by accident. Not sure if you offer larger robes. I will definitely ask next time I go. Overall I LOVED my spa experience. Oh and that steam shower was AMAZING!