For my first "real" spa experience, I really could not have asked for more. I went in with high expectations given the reputation of the spa, and nine out of 10 of those were met.
The establishment is clean, the Ladies' Lounge is spotless and comfortable, and my esthetician was knowledgeable and friendly. The only downfall: I didn't see any policies about keeping hushed tones out of the respect for other guests. I loved the library, but there was a trio of women who spoke and chewed much too loudly for a such a quiet and relaxing spa environment. I found it annoying because they jolted me out of my peaceful hippy state, but I needed to leave anyway so I didn't let it bother me much.
Putting that aside, the staff is wonderful. I was late and they were able to make arrangements for me and didn't show any sign of bein annoyed, even if they were (I know I would have been!). Also, what you get is more than what you pay. Pricing is already reasonable and then the experience completely exceeds what you thought you were going to pay for. Definitely a "steal" for your well-being!
My skin thanks you!