I absolutely love the NHC. Staff is incredible. Even when there is a delay, they are thoughtful and provide updates. They treat you with the utmost respect, even when delivering bad news. They remember your name and take a personal interest. It's refreshing. The office is beautiful and comfortable. They are excellent with FML paperwork. I can't say enough positive things about the NHC.
My only issues is with the answering service. They were slightly rude and put me on hold for 10 minutes when I was leaving an urgent message on a weekend. It took me 4 days of leaving messages during working hours to hear back from the dr. Makes me suspect they didn't get my message. Since it was a time urgent issue, it caused issues with my health. I think there is room for improvement with the answering service, especially due to the nature of this area of health.