88.7% would refer friends and family to us

4 stars Verified customer

Love working with the majority of the staff. However the newer staff is not up to the same standards as the staff that have been there longer.

5 stars Customer since 2015

Great environment and staff!

5 stars Customer since 2015

I was very pleasantly surprised by how warm the whole clinic felt when I arrived for the 1st time this past week. From the receptionists' welcoming & smiling faces, to the comfy decor, to Dr. Robin's hugs, it was refreshing to feel cared for after such a benign experience at the Jones Institute. Medically speaking, I also appreciate that Dr. Robin suggested to us several diagnostic options prior to IVF to help vet out issues beforehand. Her attention to detail is just what we were looking for, and some of which were not brought up elsewhere. We're looking forward to working with you. :)

5 stars Customer since 2011

My family's experience at The New Hope Center has been wonderful. We just completed the transfer phase and have high hopes for success. The staff at NHC were always extremely personal and committed to my comfort during each and every visit. They really made me feel that we were taking the journey together. Even if my pregnancy results aren't positive, I would definitely return to the New Hope Center for a second try.

5 stars Customer since 2014

Good facility

5 stars Customer since 2012

I LOVE the New Hope staff!!!

5 stars Verified customer

I had a follow up consult with Dr. Robin who is the most fabulous and sweet doctor that I've ever met. I'm thankful to God that He led me to meet with her about these sensitive and emotional issues. She is nothing but caring, kind, and genuine. And her staff (especially the front desk staff - Tenisha!!(sp?)) is so amazing. Props to all of them. I really would not be able to get through this time if it wasn't for their amazing care.

Thanks to all!

Kristen

5 stars Customer since 2015

The nurses are so nice and gentle! They make you feel comfortable and relaxed. It feels good to walk into a doctor's office and the receptionist greets you by your name before you check in and I have only been going there since March.

5 stars Verified customer

I absolutely love the NHC. Staff is incredible. Even when there is a delay, they are thoughtful and provide updates. They treat you with the utmost respect, even when delivering bad news. They remember your name and take a personal interest. It's refreshing. The office is beautiful and comfortable. They are excellent with FML paperwork. I can't say enough positive things about the NHC.

My only issues is with the answering service. They were slightly rude and put me on hold for 10 minutes when I was leaving an urgent message on a weekend. It took me 4 days of leaving messages during working hours to hear back from the dr. Makes me suspect they didn't get my message. Since it was a time urgent issue, it caused issues with my health. I think there is room for improvement with the answering service, especially due to the nature of this area of health.

5 stars Customer since 2015

Dr.Robin is so gentle and caring. She takes time with the patients to make sure they understand everything she talks to them about. She even gave me a hug before I left. I needed that hug.