Excellent, as usual. One thing I will mention here though, is, not this last appointment I had, but the one before this (I see Martha) my appointment was for 8 or 8:30 am, and I always try to make sure I'm there early. Your doors are always open for business before 8, so when I got there around 8 I was surprised that your doors were locked. I was left to just walk the mall, until you opened at 8:30. I didn't know why the change, but I did tell Martha about it. She explained to me that you had a new'first thing in the morning' open door policy in place now, so someone would always be at the desk, when a client came in.. As a result of that new policy, I now don't make my appointment for early morning. I wait until 10 or 11 to make one, so I know I don't have to walk the mall, if I don't want to. It's a little inconvenient, because I always preferred to come in early, so I could get on with the rest of the day. I wish you would reconsider going back to your old policy where your clients could get in before 8 am, if their appointment was for shortly after that.