I've been coming there for 2 years for spa services, and I'd never experienced the level of noise from the employees that I just did during my last visit. The really loud taking and laughing was not conducive to me relaxing or falling asleep. I was just killing time waiting for it to be over, unfortunately. I understand it's like an old house and noise travels, but it would be great if the spa employees were reminded of this and kept it down.
Thank you for your feedback.
Our apologies for not meeting your expectations.
We will definitely address the issue. We want all our clients to leave relaxed and content.