89.8% would refer friends and family to us

2 stars Verified customer

The actual work that Service Master did was excellent, however their service was sub-par. I specifically instructed the appointment manager to tell the crew not to arrive before 9:00am as we don't open until then. However, they arrived 20 minutes early and our Secretary had to be called in early to meet them. The two employees who arrived smelled VERY strongly of smoke and our office had to be aired out after they left. I don't have a preference of what habits people choose to have outside of work, but as a company whose goal is to clean homes and businesses, your employees should not leave an odor behind. We also asked the employees for an estimate before they started working. They provided us with an estimate, however, when they were finished they said that their estimate was way off and the amount charged would be doubled what they initially said. I understand how estimates work and that they are not exact, however we would not have hired the job if we had known the final cost. It is poor business practice to charge double the estimate if there are no major issues that arise during work.

5 stars Verified customer

George was very professional and I would highly recommend ServiceMaster to family and friends.

5 stars Verified customer

Prompt, thorough, honest--simply the best there is.

5 stars Verified customer

Very professional and helpfull

4 stars Customer since 2012

Scheduled quickly, workmen on time for both visits, effective in treating the problem. Could have offered to remove some trash discovered on the site.

5 stars Customer since 2012

We were very pleased with the service. They showed up when they said they would and were very professional in appearance and behavior. Always willing to answer questions.

5 stars Customer since 2012

excellent service! one of the best behaved crew I would recommend them any time !

5 stars Customer since 2012

Good job. Great workers. Friendly & professional.

5 stars Verified customer

The service was impeccable, arrived early, and thorough!

1 stars Verified customer

I never called for an appointment. No one can tell me why or how there was one on your schedule. But your records indicate I did so on May 12. When the workmen showed up we turned them away. I spoke to George at the local number 847-241-8588. He said someone would call me back with further info. You had lots of personal information. That was May 27. I still don't know what happened and no one has called me back.

This review is only for this instance. Previous experience with Servicemaster was fine.

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