Normally I would have rated you at 5 stars, but my latest experience was a little disappointing. I brought a friend with me for her first visit to Sense, and I had talked up how much more I love your spa vs. Burke Williams where we traditionally spend our spa days together. But there were several things that soured the experience...
1. When we went to pick our lockers, we looked through about 10 lockers each to find one stocked with robes, and they were all empty. We had to go to the closet by the entrance to retrieve robes ourselves. No one was around to assist us.
2. The steam room wasn't working. We sat in there for about 10-15 minutes and the steam never kicked on. Another guest who had been in there with us went to report the problem, and when the attendee came to help, she said we had to hold the door open for a few minutes. That didn't work, nor SHOULD that be the way to get the steam to turn on, and made us very cold, so we abandoned that amenity.
3. The shower area had a mysterious plastic bag with pink-ish liquid in it on the floor leaking a big puddle around it. I saw an attendant walk by it 3 times without cleaning it up.
4. There were only 3 towels left in the towel cubbies.
I had been really excited to show off how amazing Sense was to my friend, and we were both disappointed.