I appreciate the many appointment notices provided by RFD...reminders are helpful, and they provide many opportunities to confirm or reschedule. The front desk staff is always incredibly helpful and kind, patient and respectful regarding my questions about insurance coverage, service costs, payment plans, and future questions. I have visited twice now, once for a routine cleaning and a second time for more in-depth service, and am happy to continue being a patient. The two doctors on staff communicate clearly about the work they will do before they do it. They offer many ways to communicate non-orally while they perform the work, making me feel same and comfortable in the chair. They explain thoroughly the reasons for the work required, possible preventative measures to take for the future, and the opportunity to always ask questions while in the office, the chair, or after my appointment is over any time. I love them! They all make me feel really great and happy about the dentist, which is a big deal!