I am new in the area and was looking for a reputable place to get all my eye care needs taken care of in one place. Peepers came highly recommended by a local Ophthalmologist's office.
From the first time I walked in there to make an appointment and verify my insurance coverage, I was treated with respect and professionalism. When I came for my appointment, I experienced no wait time and was taken for a very thorough and comprehensive evaluation of my eyes. I was given the option of having a dilation covered by my insurance or a more detailed state of the art test for an extremely small fee. This option was given without any pressure or coercion. I experienced a feeling of understanding and honesty with every staff member I had come into contact with, amazing!
After my initial exam I was greeted by a very friendly Doctor who took the time to really ask about my needs and concerns. He took a very impressive time to go over every bit of pertinent information before he even gave me the actual exam. He addressed my questions with explanations that I understood, I knew from the answers that he really did understand my questions. Truly an admirable quality when dealing with healthcare professionals these days.
After the exam I was able to go in the lobby and pick out glasses from a very wide selection of brands and styles. Peepers has a great selection and if you do not see it, they will make all attempts to find the frames you want. I found a pair that I really liked with the help of a very helpful gentleman. The gentleman listened to what I liked (and did not like) and he found the pair I finally decided were the perfect ones. The staff there all seem to be very up to date on the latest fashion trends as well as the traditional styles. All this knowledge is given without any pressure or up-selling tactics. It was very refreshing not to have to deal with a pushy up-selling salesperson.
The final step was the check out step, finalizing the sale. The process they use to determine billing is so transparent and detailed oriented that it is extremely easy to understand. They confirm what insurance will cover and go over all the options you have for each purchase. I decided to get both a years worth of contacts and a fashionable pair of glasses.
Last comment, my appointment was in the morning, I had my husband go there that afternoon. He received the same customer experience as I did.
I highly recommend Peepers!