West Frankfort office is my favorite. I've visited other offices that were rude. But the minute you walk in to the office you are greated with a smile. Kitty is very nice and made us feel welcome. Mindy was very nice too and I feel she did a thorough job with my daughter. Keri was awesome. She made sure my daughter got the frames she wanted. And she made sure they were a great fit for her. And Dr Westell was wonderful. She took time after the exam to explain a few things. Which I think all Doctors should do that. I'm very pleased with west Frankfort office.