95.5% would refer friends and family to us

5 stars Verified customer

Treated me nice. I was in quick and fast ! I would recommend.

3 stars Verified customer

It was OK. First time I get got glasses there. Since they are a provider of my insurance company I thought I would save some $$. Not the case at all. They were about $75 more than at my local eye doctor. Not sure i will go back. The girl that is over the glasses part was not the friendliest person I ever met. Her patience level seemed thin. In sure it can be a stressful job but try harder to act like it is a pleasure to serve your customers. Trust me, they will notice.

5 stars Verified customer

Got in quickly...very friendly office...good exam and consultation

5 stars Verified customer

I always have a great experiance!

5 stars Verified customer

Couldn't ask for better!!! I have been a customer for a long time and will continue to be. Staff is very professional and efficient.

5 stars Verified customer

The staff was exceptional. From the moment I entered the building I was greeted and treated very well. The girl at the front desk was very helpful explaining everything about insurance, they took me right back on arrival. The Dr is great at explaining my visit. I ordered glasses and was very happy with the help I received picking out glasses. I'm very pleased with my visit and will go back.

5 stars Verified customer

I felt that Dr. Beth and the staff at the West Frankfort Marion Eye Center were very friendly, professional, and helpful. I would recommend it to anyone. :)

5 stars Verified customer

Quick and friendly!

2 stars Verified customer

Not one single person greeted me when I came in to the office to be seen, I was not acknowledged by a single employee for at least 5 minutes.

I had wanted to have my eyes examined so I could get new glasses as well that day but was told after I was already in the back that they didn't think they could do that and dilate my eyes on the same day. The young lady who saw me prior to the doctor did say that we could do the fitting for new glasses but it would have to be prior to the dilation, when I said that I would like to since I hadn't had new glasses in over 5 years she then proceeded to tell me that she didn't think my insurance would cover both exams in the same day.

Also while my son was waiting in the lobby the mother of a customer came in and after she left the employees where talking poorly about her.

The doctor was nice but the staff was very rude. I don't think I will go back to this location in the future.

3 stars Verified customer

When my daughter picked up her glasses her prescription was incorrect. The staff dismissed her and said she would need to get used to them, instead of checking. I have since contacted them and yes it was wrong and they are being corrected.

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