I have been receiving highlights for years, always from aveda salons, but had only been to Lennonheads once before. It was just a trim and the first appointment went very well, so I decided to give them a shot for my color as well. I decided to go even lighter with all over highlights this time and it turned out very well, but much lighter than I asked for. I went back to the same woman, Iris, to get my hair darkened about 8 weeks later. She died my hair black. Jet black. I had asked for chocolate, my natural color. I was mortified, but she said it would lighten in a couple days. So, I waited 3 days and couldn't take it anymore. I called Lennonheads and they said to come back and they would fix it. Their idea of fixing it took 2 days sitting in the chair for about 10 hours total, where my hair went from jet black to bright neon orange, to purple. It was horrendous and ruined my hair quality. I have never had dry hair and I couldn't even brush my hair after this experience because of all of the damage that they did to my hair. I will never go back to Lennonheads again, and I suggest you go elsewhere for your hair color needs.