I had a coupon to receive a complimentary cut with any color service. When I called and asked about the coupon, I was told that I had to use a level 1 stylist. I asked if the levels were in any way reflective of skill level and was assured that levels are only determined by a stylist's established client base and completely unrelated to skill level. I did not find this to be true at all.
I recently saw Heather G. Though she was very nice, I would not return to this salon if it were my first and only experience there. It was a Fantastic Sam's cut at best. I am not one to write negative or especially critical reviews, especially when it comes off almost like a personal attack, but when it comes to hair and the price I paid for such a mediocre job, I think it's worth the mention.
After my stylist shampooed the color from my hair, she was running her fingers through it for a while without saying anything. She then stepped away and brought another woman over to look. The stylist nor the other woman addressed their concerns to me, so for all I knew, my hair was falling out. It just created an uneasy feeling since I was blindly trusting an unknown stylist with my hair who had to depend on the opinion and advice of another unintroduced employee.
After she started cutting my hair, I realized that she wasn't taking any length off like I had requested. She said she would need to blow dry and straighten my hair in order to finish cutting it because it was "easier that way". I have never heard this from any stylist and my concern continued to grow. Long story short, she called another stylist over (Sarah M) to cut part of my hair because she wasn't sure how to cut sweeping bangs and frame my hair around my face.
After I left the salon, I had to do touch-ups to even out my hair, and I still don't have the layers in the back that I asked for. It was a very frustrating experience.
I have been to LeBliss before and had my hair cut by Sarah Miles. That was an AWESOME experience, which is why I trusted using it again, even with a level 1 stylist and coupon.