The two stars are for the wonderful pampering and pre-cut services as a whole. It was a few bucks overpriced (really think over 30$ for a male trim is pushing it). BUT, my stylist did a horrible job to my hair. Although very pretty and sweet she took "trim with inch or two off the back" as a license to do just about anything she wanted with me hair. Now my hair is completely unmanageable and unstylish since it has dried out. I would have went back and demanded it fixed but I've had work. I wanted this to be a great experience where I could have found a long term hair place in Oxford but my hair now is dreadful. I got the feeling she even knew it once she cut one too many inches off (I think the lady at the front counter knew she messed it up when I paid). Loved my stylist though, I had a very nice time with her. Just won't let her ever touch my friends or my hair ever. I will not be referring people here unless they want something totally different from what they asked for. Even tipped well cause felt bad for them.