The stylist was competent, but she was aloof and behaved as if she didn't want to be there throughout the entire service. She pulled at my hair so hard at one point when applying color that my neck was at a 45 degree angle backwards. I have sensitive skin and asked her to be careful about color getting on my ears and staining them and she said " oh well that is part of it.". Really? Not if you are careful and know what you are doing! The color doesn't look bad, but it is not what I asked for. A lot of the base was not distributed evenly down the hair shaft. The hi lighting color was not applied close enough at the root and it looks like I already have a month of regrowth. I had requested another stylist only to get this unpleasant individual. When I save and pay almost $100.00 to treat myself, I don't need the rudeness or to listen to the person doing my hair telling a fellow student doing my eyebrows how glad she is that she only has one weekend and gossiping about other students. For the price I paid I could have gone to a regular salon where people conduct themselves more professionally.