We've had good experiences here for years so this one star rating is only for this last visit because it was really traumatizing for my son. He was getting sealants and the person doing them clearly didnt read anything in his file about how he has autism, a history of gagging easily(threw up at his last sealant appt from gagging) has difficulty opening his mouth wide and trouble breathing through his nose. They have always worked well with is in the past about these things and I have enjoyed this place very much until this time. My dad took him and when they returned they were both so traumatized even my dad said he would never take my son there again. Apparently he was gagging and choking from all the stuff in his mouth to the point where he was screaming, crying, kicking, begging for them to stop and having to be physically held down by my dad per the dentist's instruction. My son was genuinely having trouble breathing properly and the dentist wouldn't stop, instead she told him to be quiet because he was scaring the other kids and to just hold still so she could finish. She is so lucky he didnt actually choke or pass out but he was emotionally traumatized and for a child with autism that can mean a lifelong aversion to something. I wish she had stopped and given him a moment to calm down and talked him through it or just rescheduled for another time with sedation. I am just so sad my precious little man had to endure that and be so scared like that. I have told the manager and she said she would deal with it but unfortunately I dont think he will ever be able to go back without having a complete meltdown just walking in the door because of this. Just one bad experience in a few years of all being good. Im not saying dont go here, this was just an unfortunate circumstance.
Thank you for providing us a feedback. We apologize for the experience that your son had this time around. Dr Davis did review the Medical History of the patient and knew his history pretty well as she has treated him for many years. Dr Davis had recommended Nitrous Oxide due to his Medical History which is not customary to do sealants but we got it approved through his insurance due to his Medical History.Unfortunately sedations are usually not approved to do sealants only. Given the Medical History, Dr Davis did try her best but things didn't go as expected and we are sorry. He has always done much better with you present in the office but we had never approached any treatment without any type of sedation in the past either. Now we know to have a different approach for any treatment in the future and we recommend that you be present. Again, thank you for your feedback.