The receptionist was accommodating in setting my appointment and was pleasant and welcoming when I arrived. The environment was comfortable and relaxing. My therapist was professional, responsive and extremely skilled; she listened to exactly what I wanted and I had a custom experience, with my entire hour focused on my scalp, neck and shoulders. Last, with the exception of a couple time she verbally 'checked in' with me, she was quiet and attentive (I HATE being jabbered at by a massage therapist! I am there to relax and get healthy, which includes clearing my head, and not listen to their problems or chat about the weather!) I plan to become a regular customer!