I normally have a great experience at Headlines. Yesterday, however, wasn't one of those days! Only because I waited nearly 45 minutes to get into my appointment (granted, I was 15 minutes early...so in a sense, I waited 30 minutes past my appointment time). I have NEVER had to wait that long (5-10 max). I even asked at 15 minutes past my appointment time, if I was still scheduled and the gentleman at the counter told me she was just finishing up. Although the girl that cut my hair did a great job, I would have been fine had they put me with a different stylist - rather than waiting that long. Looking back now, I should have walked out; and in the future, if I have to wait longer than 15 minutes, I will! Again, my stylist did a great job and I rebooked with her. I will return to Headlines, because I like their services and prices. But I WILL NOT wait that long again.