My family and I have been getting my exams and glasses here for a few years now and overall I am satisfied with the service at Grand Vision.
This year I called a couple weeks before my appointment and spoke with Austin. I asked him about ordering a specific pair of Ray Ban sunglasses I found online. He looked them up and assured me that ordering them would not be a problem. However, when I went to my appointment I was told that ordering the glasses I wanted was not possible. Austin never came out of his office to speak with me directly about it or even apologize for misleading me. I ended up not getting my frames there this year.
Kelly did try to help me pick out another pair and was very sweet about the whole thing. My exam was very professional and quick which I appreciate.