98.5% would refer friends and family to us

1 stars Verified customer

I've been doing business (oil changes mostly) at Fox Run since moving to this area over 12 years ago. I have always been very happy with their services. On one occasion I noticed some scratches that occurred during an oil change in 2014 after arriving back home. I made reference on a review such as this and was very surprised and pleased with the management’s response. I was asked to return to the garage and without hesitation I was told to take my vehicle to Master-Tech on Madora Drive where the damage was professional repair. Fox Run management was very courteous and professional in response to my complaint and I was very impressed by their respond. During my most recent service I was told that my 2013 Honda required the use of Synthetic Oil. Following up on this information I found that service done on 5/13/14 Penzoil motor oil SAE 5W-30 was installed which was a contradiction to what I was told during my recent oil change. I likewise read my owners manner which did not stipulate synthetic motor oil as I was told during my most recent oil change. I likewise was told that failure to use synthetic motor oil would void the manufacturers warrant on the vehicle. If that statement was true Fox Runs use of Penzoil on 5/13/14 has already voided the manufacturer warrant. Since it appears that I was intentional mislead with the apparent intent to increase the owner of Fox Run bottom line I will change to another dealer for future service and repairs.

Sincerely,

Gerald H. Winnington

3 stars Verified customer

Thesis reason for my visit was to have my brakes looked at. I was informed they were rusty but were fine. Days after my car was fixed, every time I brake my brakes make a terrible noise.

5 stars Verified customer

Great service

5 stars Verified customer

Always a pleasure. I can always expect FR Auto to be honest and forthcoming with prices and repairs.

5 stars Verified customer

2000 Montana runs like new! Great Job, Thanks again, Rick

5 stars Verified customer

I brought my car in early to leave it over night but you where able to fit me in and I got my car back the same day. This really helped since there was a family emergency that night and I needed my car. I really appreciate the fact that you fit me in even though my appointment was for the next day. Thanks so much

5 stars Verified customer

As always Fox Run Auto helped to analize and correct any problems that existed with a 2009

Nisson Sentra that I recently purchased, Can not express fully how wonderful and kine Mike

was by not only having my car fixed within a matter of 2 days but also lent me a loner car .

Thanks to all at Fox Run but especially MIKE in the service department.

3 stars Verified customer

The last two times I've come in I feel like it's an upsell. I came in for an oil change and I was told I needed to spend $460. Yes my car is old, no I'm not made of money. Need a little sensitivity around adding problems to my bill. I can explain how to do this but at least one of you knows how to do this. I'm just not getting that one lately, Sorry! This is why my daughter won't come here. She had a bad experience.

5 stars Verified customer

Great service. Friendly environment

Always a pleasure doing business with Fox run

5 stars Verified customer

Oil change was scheduled and completed on time. Very satisfied with Fox Run Auto Services which we began using since 2002.One issue regarding the waiting room. Bench seats need to be replaced. They are old and worn out and when Mrs. Winnington sit on one her feet do not touch the floor. That's very uncomfortable for her.

Jerry & Sandy Winnington.

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