I loved my first haircut with Maria - the neck/shoulders & arm massage was lovely and this is the best haircut I've had in ages. Satya also was fantastic, as always. She's such a lovely person who can make what could be an uncomfortable service (waxing) essentially pain-free, between having a great technique and effectively distracting the client with pleasant conversation. Both Maria and Satya are truly wonderful and I very much look forward to my next appointments with them. Also, Lacy (I hope that's her name! My memory often fails me with names) at the reception desk is fantastic - she is always extremely friendly, helpful, and knowledgable about all products and services which really helps to round out a wonderful experience at the spa. She deserves high praise as much as anyone else!