What trust I had in their expertise & service has been shattered after getting a second opinion regarding their repair quotes for a pre owned vehicle that totaled over $6500. Among other things, they indicated several oil leaks. The mechanic I went to for a 2nd opinion said he looked for those leaks & everything was dry! Many things that Duck Creek indicated on their quotes were not even "must do" repairs for a safe, reliable vehicle. Makes me question the "repairs" they already performed on one of my other cars!
Wanda, when I see a review like this it makes me feel horrible! I never want a customer to leave here feeling like this!
I do feel we had some mis-communication as well though! When speaking with your husband, multiple times we mentioned that we don't know about the head gaskets without looking into it. and that, I couldn't deem any of those repairs safety issues. Just extensive repairs.
I would love to have you and your family bring the mustang back in so that we can atleast show you what we saw at the time your vehicle was in here. You have been nothing less than a GREAT customer and always come in with a smile on your face! I want to keep seeing that smile! Please give Rusty or I a call so we can resolve all of this!