My latest repair was well done, but I do have some concerns. Three visits ago (to get new tires), I mentioned that my brakes were making noise and did not feel quite normal... two visits ago, I again mentioned that my brakes were making noise AND I was experiencing a low speed vibration. On both visits, my braked were declared fine and I was sent on my way. Finally, on the latest visit, it was discovered that a front caliper had frozen, causing the vibration, noise and a slight pull and the front rotor was worn past spec. I am concerned that it took three inspections, over the course of many months, to find and correct this problem. I need to feel that the mechanics have the expertise to diagnose these kind of problems earlier and, more importantly, maintain repair history continuity (this re-sparks the problem some time ago when my seat belt sensor repair was forgotten for almost a year until I complained about lack of progress.) You do good work, and I have never felt that you placed me in an unsafe vehicle, but you do raise concerns.
Hey John. Keenan here! Let me start with the seatbelt....I can't continue to apologize enough! That was us dropping the ball when we had some staff switch over. It never should have happened and we have since put policies in place that will avoid it from happening again. We have also adopted a new policy that requires more in depth training and at least 2 years experience working on a speck of aspect of a vehicle and an Ase certification. This should clear up any and all problems. I'll call you Monday and touch base