95.0% would refer friends and family to us

5 stars Verified customer

The guys were great. I was in a hurry and late to boot, yet they still got me in and out in a timely manner.

5 stars Verified customer

Guys did a great job and kept me informed.

1 stars Verified customer

Have had them change my only a number of times. The last couple of times my daughter went in they tried to sell her services she didn't need. Beware!

Duck Creek Tire replied:

Trevor, I tried giving you a call this morning, I would love to talk to you and find out what exactly we have going on. I do have a new person on my counter and sometimes when we are training someone new things get explained wrong. For example the difference between preventative maintenance and something necessary.

Please give me a call as soon as you have a free moment.

Thanks in advance!

Keenan

Store Manager

1 stars Verified customer

What trust I had in their expertise & service has been shattered after getting a second opinion regarding their repair quotes for a pre owned vehicle that totaled over $6500. Among other things, they indicated several oil leaks. The mechanic I went to for a 2nd opinion said he looked for those leaks & everything was dry! Many things that Duck Creek indicated on their quotes were not even "must do" repairs for a safe, reliable vehicle. Makes me question the "repairs" they already performed on one of my other cars!

Duck Creek Tire replied:

Wanda, when I see a review like this it makes me feel horrible! I never want a customer to leave here feeling like this!

I do feel we had some mis-communication as well though! When speaking with your husband, multiple times we mentioned that we don't know about the head gaskets without looking into it. and that, I couldn't deem any of those repairs safety issues. Just extensive repairs.

I would love to have you and your family bring the mustang back in so that we can atleast show you what we saw at the time your vehicle was in here. You have been nothing less than a GREAT customer and always come in with a smile on your face! I want to keep seeing that smile! Please give Rusty or I a call so we can resolve all of this!

Keenan,

Store Manager

5 stars Verified customer

Excellent quick service. All options were clearly explained which allowed me to choose the one best suited for me.

5 stars Verified customer

The guys were really pleasant to be around. I sat and wIted for vehicle and they kept me informed as to the progress.

5 stars Verified customer

Got a oil change and tires rotated. Everyone friendly and car was done when promised.

1 stars Verified customer

I went for an oil change that took over an hour and at the end was surprised with a rather large bill since no extra costs we're discussed in the beginning.

5 stars Verified customer

Did what was asked. Accommodated me by letting me wait.

3 stars Verified customer

Friendly, efficient service. My need was met. Only comlplain was total cost in using all the "add ons" was not quoted. When I purchase something I need the cost to drive my car out. Carl

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