94.6% would refer friends and family to us

5 stars Verified customer

Rusty at Duck Creek Tire makes it quick and easy for me no matter what's going on with my car. I recommend anyone looking for great sevice and fair pricing stop by and see him.

5 stars Verified customer

Top notch service as always

5 stars Verified customer

Great as always.

5 stars Verified customer

Received quote for brake job with possibility of having to replace rotors if could not be turned. Phoned with information on rotors before replacing, which was appreciated.

5 stars Verified customer

Excellent service!

4 stars Verified customer

My latest repair was well done, but I do have some concerns. Three visits ago (to get new tires), I mentioned that my brakes were making noise and did not feel quite normal... two visits ago, I again mentioned that my brakes were making noise AND I was experiencing a low speed vibration. On both visits, my braked were declared fine and I was sent on my way. Finally, on the latest visit, it was discovered that a front caliper had frozen, causing the vibration, noise and a slight pull and the front rotor was worn past spec. I am concerned that it took three inspections, over the course of many months, to find and correct this problem. I need to feel that the mechanics have the expertise to diagnose these kind of problems earlier and, more importantly, maintain repair history continuity (this re-sparks the problem some time ago when my seat belt sensor repair was forgotten for almost a year until I complained about lack of progress.) You do good work, and I have never felt that you placed me in an unsafe vehicle, but you do raise concerns.

Duck Creek Tire replied:

Hey John. Keenan here! Let me start with the seatbelt....I can't continue to apologize enough! That was us dropping the ball when we had some staff switch over. It never should have happened and we have since put policies in place that will avoid it from happening again. We have also adopted a new policy that requires more in depth training and at least 2 years experience working on a speck of aspect of a vehicle and an Ase certification. This should clear up any and all problems. I'll call you Monday and touch base

5 stars Verified customer

Did a great job of swapping out the tires

5 stars Verified customer

Great customer service. I had an urgent problem with my vehicle, and they were eager to work around my schedule to get it fixed. When i had a question about the service, the stood behind their service and quickly rectified the situation.

4 stars Verified customer

I found the staff to be very friendly and professional.

1 stars Verified customer

I have always ;had great trust in the service of Duck Creek Tire. Not so much anymore. I had asked the service desk if checking the air pressure in the tires was a normal check that they did. He said yes. That step was forgotten. I got the impression that they were interested in trying to sell me additional services than performing the necessary services. The grease and oil was last Friday. Saturday I noticed the tire was still low. I tried to add air to the tire and it lost all air pressure. Flat tire. My son-in-law changed the tire and told me the valve stem was bad. If the air had been checked on Friday this could have been fixed then instead of me being without a car with a flat tire. The tire was fixed on Monday but when I got home one of the lug nuts on the spare tire on the back door was loose. This to me is sloppy work which never used to happen.

Duck Creek Tire replied:

Sharon, I am SO sorry this was your experience here with us this time. You've been doing business with us since 2009 so you of all people should know that this is NOT how we do business. My guys do recommend services based on what your vehicle needs, and what is recommended by the manufacturer of your vehicle, but i can assure you, their main priority is and always will be making sure YOUR needs are taken care of first.

Please give me a call at the shop so we can get that lug nut tightened down and work this out!

-Keenan

Store Manager