Staff did a great job of treating my 10 yr old son, who is not an easy patient.
But I do question how such a serious problem was not caught earlier. I also had to endure a very unprofessional staff member who either wanted to blame his home life for the tooth problem or have me give her a dissertation of our home practices both of which are very unprofessional. As it turned out, the tooth problem may have been developmental (dentist's words) which makes her statements about home practices even more unwarranted. I'm a teacher and I would never openly blame a family for their student's reading/math issues but would focus on my job, teaching at school. I expect the same from the dentist. I'm doing my job at home but why do I have to prove it to you when a problem comes up, i.e. a cavity?
Although I think this office does many things right I do feel that overall the staff needs to work on working as a team with the same message and professionalism.