I was very happy with the beautician that did my facial. She was very friendly and utilized the entire hour for my facial. The masseuse, however, i was not pleased with. She cut my 50 min massage by 10-15 min, making it more like a 35 min massage. And considering how much i paid, $85, I'm pretty upset. I informed the receptionist at checkout and he did nothing about it. He just said "he'd look into it." Which basically means he's not going to anything. H did not offer a discount for that day or any other future days.