They are always nice. The only negative I could say is, when I pick up my dog after an extended stay, they don't ever seem to give me my food back. I always pack extra, just incase I am not able to come back on the day I say for whatever reason, which I always come back on time but you never know when their will be an emergency. I always have to ask for the food or they say there isn't anymore food left even though I gave them 1 extra day. Once they even gave me back the wrong food. I am wondering if they are giving my food to other dogs and in that case what is my dog eating. Everything else is great, but that is very frustrating.