Disappointed :( (The 2-star rating I am giving is for wait time and product pricing)
Our pets have been patients at Deepwood for many, many years. The wait time is getting ridiculous!! We waited over 30 minutes past our appointment time this visit and we waited over 45 minutes past our appointment time last visit!! Our time is important too!!!!
We signed in at 4:17. Our appt. was scheduled for 4:20. The last person to sign in before us signed in at 3:10 (or it may have been 3:20). We waited for over a half hour. When we signed in the girl at the desk announced that the 4:20 tech appt was in the lobby. Our dog eventually got so anxious waiting that one of us stayed outside with him so as not to cause a bunch of noise in the lobby. After 30 minutes I went back up to the desk and the girl actually asked me if we were still waiting on our tech appt!! Duh -- did she think we were just there to watch tv?? Nobody else had signed in and nobody else was in the lobby at that time. She announced our tech appt again and we waited another 5-10 minutes before the tech came out. Our time is important too!! At check out time she took $7 off our bill for the wait time ... really?!? My time is worth more than $7!!!! Last time when we waited for more than 45 minutes, $7 was also taken off our bill. Big deal! Also, we bought a bag of C.E.T. dental chews for XL dogs at the price of $45. Went home and found them online for $27.49 for the same size/type/amount ($32.44 when you add on shipping). I actually found the dental chews on several websites for around $27-$30. Won't buy those at Deepwood again. I would have returned them, but we already opened them and took one out. The 2-star rating I am giving is for wait time and product pricing.