96.2% would refer friends and family to us

4 stars Verified customer

Did what I wanted done on schedule and at reasonable costs, complete with a Saturday morning sense of humor by the mechanics.

5 stars Verified customer

Bill was courteous and efficient and the work done was done well. I'll certainly be returning.

5 stars Verified customer

Very friendly and they do know what they are doing I recommend this place to everyone

5 stars Verified customer

Bill was personable and provided timely updates on the status of the repair.

5 stars Verified customer

My experience was fantastic. Bill and crew fixed a serious timing assembly issue that involved removing the engine from the car. The car runs like new now and I am grateful. They service was prompt and professional.

5 stars Verified customer

The mechanics at this shop are excellent. They will take time to talk with you about your car and what ails it. I have an older Audi that had an idle problem. I simply asked for a diagnosis of the problem and then told them I wanted to assess the issue before proceeding with any repairs. They did exactly as I asked. These guys seemed truly interested in my issue and what it takes to fix it. I also needed a few spare bolts and they pulled out a spares bucket and I was welcome to dig through it to find what I needed. I appreciate shops like this. I will be going back.

5 stars Verified customer

Thanks. Very efficient.

5 stars Verified customer

Very efficient and knowledgeable in finding and fixing the problem at a fair price!

5 stars Verified customer

Trustworthy, fair, reassuring, friendly, informative. Those are the words that come to mind when I think about my experience at Crossroads.

The automatic transmission in my 8-year old Mini Cooper had started to perform badly, with delayed and harsh shifts between gears. It barely made it to Crossroads the morning I dropped it off.

This is not an uncommon problem with Mini Coopers (with automatics). Many people end up getting a new transmission, which is what the Mini dealer would probably have recommended, at a cost of about $8,000.

But Jay at Crossroads diagnosed it as needing only a new transmission valve body. This is still an expensive part (about $2,000) but it’s less than a third the cost of a whole new transmission. Crossroads replaced the valve body, thoroughly tested the car, and it now drives like new again.

I especially appreciated Jay talking to me and explaining his thought process behind his diagnosis.

I’ll be taking both of my cars to Crossroads for all future maintenance and repairs.

5 stars Verified customer

Great Experience with great service!!!

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