Trustworthy, fair, reassuring, friendly, informative. Those are the words that come to mind when I think about my experience at Crossroads.
The automatic transmission in my 8-year old Mini Cooper had started to perform badly, with delayed and harsh shifts between gears. It barely made it to Crossroads the morning I dropped it off.
This is not an uncommon problem with Mini Coopers (with automatics). Many people end up getting a new transmission, which is what the Mini dealer would probably have recommended, at a cost of about $8,000.
But Jay at Crossroads diagnosed it as needing only a new transmission valve body. This is still an expensive part (about $2,000) but it’s less than a third the cost of a whole new transmission. Crossroads replaced the valve body, thoroughly tested the car, and it now drives like new again.
I especially appreciated Jay talking to me and explaining his thought process behind his diagnosis.
I’ll be taking both of my cars to Crossroads for all future maintenance and repairs.