Kathy, the manager often found at the counter, is an excellent professional who makes everyone feel like royalty. I just met Emily, who cut my hair, and she's a pro too. Very kind. I can't say enough compliments about Emily Huckinson and her work. What a kind person. Thank you to Kim for her warmth as she did a massage-shampoo wash, Abby for her ideas on massage, Shasha for giving me a little hope that someday we will work together on a project, Cosmo for his international flair and the barista who is a friendly man. All the people at the spa are outstanding from the valet to the women who work the counter. I enjoyed meeting Jack Harvey, a customer, as we both waited. Again, first-class.