I used to recommend them all the time, but lately I find the hygenists to be very unfriendly. I can appreciate that they want everyone to floss better, but the way they deliver the message is pretty mean. Even my college age students have asked if they can go somewhere else. It is a shame as I like the dentists, but you do spend more time with the hygenists then them.
Thank you for taking the time to give us feedback on your most recent visit. While we were happy to hear that you have a positive rapport with our dentists, we were concerned to read about your experiences with our hygienist. Yes, all of our dentists and staff members are passionate about quality care and optimum oral health, but that message should never be communicated in a demeaning manner. We apologize the conversation you had with your hygienist about flossing was not delivered to you and your children in a supportive, encouraging way. We will follow up with all six of our hygienists at our next staff meeting with the information in your review, and we do hope you will call us so we can follow up with you directly. We want all of your visits to us to be positive ones with our doctors as well as our hygienists and support staff!