My appointment was scheduled for 10:30 and I wasn't seen until almost 11:45. I was in a lot of pain from the waiting and then when I had spoken to the gal about my frames, she said the ones I picked out just 3 days prior, were gone and she would have to order another pair, ultimately making the wait time for my glasses to be longer. The pair I got from your office 10 months ago were never wearable which was very upsetting. It seemed that Dr. Carlson was having a difficult time getting my prescription right. I really hope this pair turns out well for me. It's so horrible to not be able to see as I'm sure you can understand. I am looking forward to getting my new glasses. I really appreciate your staff, they are all so pleasant and caring. I want the thank you for that.
Thank you so much for your remarks. We try hard to see patients in a timely manner. We hope that the next visit will be more comfortable and less wait time for you. We sincerely apologize about the eyewear situation. We are happy within 30 days of purchase to restyle in the event you are not happy with your purchase. Please feel free to call anytime with questions and concerns. Thank you