Starting with the gentleman at the desk my overall experience was fantastic! The massage was a sensory experience, my stylist attentive to what I wanted for a style and I felt beautiful when I left! The only downside to my experience was the noise level. Several times I could not hear my stylist and other times I felt like I needed to shout. (Which detracted from the initial stress relief of the massage). Otherwise, wish I could give 6 stars!