The owner responded to my email on a Sunday, even though the shop was closed. He promised to contact me on Monday morning, which he did, just a few minutes after opening. We discussed price for my needed repair and I agreed to go forward. The owner drove me back home after I dropped my van off and picked me up 5 hours later after the repair work was done. And guess what, there were no surprises, no added fees, just the agreed upon price. They are my "go to" guys for all of my repairs from now on.