I actually would make this 4.5 stars if I could, but there were just a few tiny things that made the difference between the 4 and 5 stars.
First of all, Miss Elise who did my pedicure was AWESOME! If I could give her 6 stars I would. It was possibly the best pedicure I've ever had in terms of comfort (no tickling, no pain, just relaxing). She engaged in pleasant conversation but wasn't overly chatty when I wanted to close my eyes and enjoy the experience. She was sweet, kind, and very talented. She also loves her job and it shows.
I was greeted warmly at the front desk and offered water, apple juice or coffee. I accepted water and was given a paper cup - the first reason for the 4 stars. Having been to 5-star resorts and spas, the wax dixie cup wasn't quite up to that highest level.
As I was guided to the waiting area, they gave me the bill first, which I thought was odd, but Elise later explained that it helps people to know what they purchased and to make any changes before getting procedures they didn't actually want (spa pedicure, express pedicure, and regular pedicure are all a little different, for example).
The waiting area is dimly lit and has soft music playing - very nice spa-like experience. There are signs everywhere to turn off cell phones and to not use them in the spa area, another way to create the calming experience. Nice. One missing element was the aroma of the area... at the best spas there is a lovely scent in the air, which would have completed the experience here.
I did have to wait about 12-15 minutes past my appointment, but I felt it wasn't excessive and the waiting area was relaxing. Elise also apologized for the wait right away, and it was clear she was providing excellent service to the guest prior to me, not rushing them. Still, from a management perspective, this could be something to plan a little better by making appointments just a few minutes further apart (unless the person before me was running late... I have no way of knowing).
The pedicure massage chair was very nice, and the area was scrupulously clean, but I did notice some wear on a few of the stools the nail techs use.
The price seemed just about right for the level of service and the environment.
Overall, I'd say this place is worthy of 4.5 stars. I will be back! It was exactly the kind of experience I was looking for!