I have visited Aveda Institute before and had great experiences. Yesterday...not so much! I purchased two sixty minute services which together lasted about an hour and a half. Seemed to me like the student was out of the room "getting products" as much as he was in the room doing services. During the facial, I had to get up and go to the bathroom because he was gone so long to get the masks that I wasn't sure if he was coming back. In the past, during the mask portions of the facial I have had hand and foot massage and that was not done at all yesterday. After my services, I was asked some questions by the instructor and when she found out that some of the services weren't done she just said the student had taken a leave and may have forgotten some of the procedures. Maybe he should practice on another student first to make sure he knows what the services entail. Even at the Groupon price it wasn't worth it!!