1121 S 40th Ave
Yakima, WA 98908

Mon - Tue: 8:00AM - 5:00PM

Wed: 9:00AM - 5:00PM

Thu - Fri: 8:00AM - 5:00PM

Sat - Sun: Closed

97.5% would refer friends and family to us

1 stars Customer since 2012

As a patient and a provider myself I really value customer service, friendliness, respect and simple kindness. Unfortunately, that was lacking at my check in. To my surprise, I was greeted with a frown and scolded for not returning a phone call regarding my daughter's insurance information. I was told by the woman with the longer black hair that she tried to call me, left a message and that I needed to call her back next time she leaves me a message. I would have liked to explain to this woman that I work a very busy schedule and don't always get to my messages as fast as I would like. She didn't seem interested in hearing anything I had to say as I could tell she was upset that she now had to call my insurance company to retrieve the necessary information. I reminded the woman that I arrived 15 min early so I could give her my new insurance card but she wasn't relieved by that at all. She went on about how she would now have to call them to see if I even had benefits and how something like that could take up a lot of time. It was quite the ordeal and it was obvious by her facial expression, tone of voice and verbage that she was upset that I was putting her out. I work in the health care field and I realize benefits are important but even more important are people. I strive to make my patients feel valued and appreciated so I tend to expect that from others. If my daughter didn't have to pick up her glasses and have another test done, and as much as I love the doctor and the rest of the staff I can't say I will continue care with this office or recommend to others.

5 stars Verified customer

Friendly service. Dr. Fran Smith is very attentive to patient needs and explains things in a way that is easily understood.

4 stars Customer since 2013

Friendly service. Dr. Fran Smith is very attentive to patient needs and explains things in a way that is easily understood.

5 stars Customer since 2012

Prompt & Friendly

5 stars Customer since 2013

Everyone is very friendly and helpful and Apple Valley. I also like that they send me texts to remind me of appointments.

5 stars Verified customer

Dr. was very friendly and professional, answered any questions I had. Exam was very thorough and staff was very friendly and efficient.

5 stars Verified customer

Went in with my friend And everyone was so nice. I talked with the ladies about becoming a patient here and she gave me all the paperwork And told me about what my insurance will cover. Alot nicer than my eye place I wont be going to anymore now. Thumbs up

5 stars Customer since 2010

My appointment was excellent and I was in and out in very quickly. He also took the time to answer any questions/concerns I had.

Thank you Dr. LaBissoniere for all the years of fine service.

Sherry

5 stars Customer since 2015

It was a really good experience, the staff and dr are all really nice and friendly

5 stars Customer since 2012

Was treated with respect and dignity. Even though my grandson was getting out of control the technician treated me with courtesy and respect. I felt really good about that.

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