As a patient and a provider myself I really value customer service, friendliness, respect and simple kindness. Unfortunately, that was lacking at my check in. To my surprise, I was greeted with a frown and scolded for not returning a phone call regarding my daughter's insurance information. I was told by the woman with the longer black hair that she tried to call me, left a message and that I needed to call her back next time she leaves me a message. I would have liked to explain to this woman that I work a very busy schedule and don't always get to my messages as fast as I would like. She didn't seem interested in hearing anything I had to say as I could tell she was upset that she now had to call my insurance company to retrieve the necessary information. I reminded the woman that I arrived 15 min early so I could give her my new insurance card but she wasn't relieved by that at all. She went on about how she would now have to call them to see if I even had benefits and how something like that could take up a lot of time. It was quite the ordeal and it was obvious by her facial expression, tone of voice and verbage that she was upset that I was putting her out. I work in the health care field and I realize benefits are important but even more important are people. I strive to make my patients feel valued and appreciated so I tend to expect that from others. If my daughter didn't have to pick up her glasses and have another test done, and as much as I love the doctor and the rest of the staff I can't say I will continue care with this office or recommend to others.