Everyone is friendly, professional, knowledgeable and customer-oriented. It's like visiting with family when I go in. However, I have one personal observation/opinion about the term "professionalism." In my opinion, some of the female employees show too much cleavage for a professional office environment. Maybe I'm old fashioned, but I think it's unprofessional. But this has nothing to do with their professionalism in how they treat the customers and do their jobs. They are the best at what they do.