The Welcome person at the front desk could use a little training. She was very flat in her delivery, very robotic. Follow me, put a smock on over your clothes, there is coffee or tea right there help your self, take a seat out front and she will be with you shortly. I kid you not, this is exactly how it was delivered. How about letting me know what kind of tea at minimum that is in the black pump type carafe. I have problems with cinnamon and had I known this was the type of tea I would not have wasted it. Since you are a high end spa I would think the first voice and face of the establishment would be warmer, informative and less robotic.
My stylist Sarah was amazing. She tentatively listened to my concerns and past stylist issue with grace and professionalism. She helped to restore confidence in me that she would be honest and with me regarding the type of color she intended to us and she provide a great cut. My husband said it looks better than anything he has seen me come home with in some time, and that is saying something...Thank you Sarah