The fact of the matter is, no one ever "wants" to spend money on car repairs. But when that time comes, every bit of the encounter, can make the situation worse, or better. When working with the team at All German Auto, there is no doubt that everyone there is doing their best to make it the best experience possible. Not only is the staff courteous and professional, but they really know their stuff. They took the time to make sure that as a customer, I was fully aware of everything that needed to be done throughout the entire process. I was given recommendations based on issues they found, but I never felt like John was trying to "up-sell" me on anything. I initially learned about AGA though a chance encounter with Martin. Boy was I in the right place at the right time. After asking around, I found out that I've had friends and co-workers who all highly recommend AGA for car service. All German Auto gets my recommendation now too!