I have been going here for over two years....and never have I left the salon in tears like I did last week. I waited for my hairstylist for over a half hour, just to be told *in a non-apologetic, 'get over it' attitude* that he wasn't coming in. They offered me another stylist (which i was grateful for at the time since I took off work that morning), but wound up waiting another 30 min for her. When I FINALLY got into the stylist's chair, I was told, much to my dismay, that I wouldn't be able to have the color I wanted (red put into my blond streaks). She wound up highlighting and touching up my roots (which I didnt know she was going to do until she already started) and then cut my hair. To be fair, the cut is great. But, to my horror, the roots turned out a much lighter color than the rest. AND there were no highlights where I parted my hair (Making it look like I havent gotten my hair done in over two months!).
The very worst part was that during check-out I was told that the cost was $175! This shocked me since I normally pay $125-ish... I asked her why and to check with the stylist, assuming there had to be a mistake, just to be told they "raised their prices" and this was the correct price.
Not only did I wait OVER AN HOUR for a stylist that I didn't know (without an apology regarding the no-show from my current stylist), but I didn't get the color I wanted, nor did the color turn out even slightly decent. The price set me over the edge and I feel more than insulted at the way I was treated.