A bit apprehensive of an optometrist located in a mall, I was pleasantly surprised with the level of customer service I received. Due to a scheduling error on my part, I showed up early afternoon instead of on my scheduled (later afternoon) appointment. Nonetheless, they were able to fit me in their schedule. The positive experience continued with Dr. Sanchez, and the lovely young lady that patiently helped me select my frames. With the level service, attention, as well as the wide selection of frames, including a set of designer frames I was searching for, I give my personal experience a solid A + and would recommend Dr. Sanchez' office to any and all.