85.8% would refer friends and family to us

4 stars Verified customer

The actual appointment was great. The scheduling (or should I say multiple re-scheduling) was another story.

2 stars Verified customer

All of the staff was nice and knowledgeable. However, I had to wait over 1 hour & 40 minutes to see the eye doctor. A step was missed for my insurance, VSP, prior to seeing the doctor, so she actually waited for me until that test was done. I took time away from work to come to this appointment and I was very disappointed on how long I had to wait. The doctor apologized to me because, prior to her walking into the office, I was about to post how long I had been there on Facebook & Twitter, which was nice, but I was not able to get any more work done that day. I did like the lady that helped me with my new lenses for my glasses and my new sunglasses. Last year was my first visit with Thomas Eye Group and I went in the morning and was in and out pretty quickly. I did recommend Thomas Eye Group to a couple of co-workers, but I would hesitate to do so in the future because of the long wait time.

3 stars Verified customer

Overall happy with my visit. However, there was a great deal of waiting. I was there for almost two hours.

3 stars Verified customer

Wait time is my only concern. I was early for my appointment, but still had to wait quite some time to be seen.

1 stars Verified customer

VERY SATISFIED

5 stars Verified customer

The appointment started right on time

The nurse was careful and efficient and provided good info

The doctor wa thorough and answered my questions

5 stars Verified customer

The doctor told me that cloudiness could remain for up to a week or so. Each day I can see improvement. I anticipate this improvement to continue until my vision is normal.

3 stars Verified customer

CVS Minute Clinic refered me to this group. I was given a 2:15PM appointment and did not leave until 3:30. too much sitting and waiting time. But when you are traveling you do not have many choices.

3 stars Verified customer

I love all the staff here and they do a great job, but the one doctor I see does not seem to be attentive to things that I ask about. For instance, my one eye is always red and irritated, but he did not give any recommendations about that. Also, I had a place on a lower eyelid for several years, and he said not to worry about it. He was out once and I had to see another doctor there, who said he thought it was skin cancer, and he sent me to a dermatologist, and it was skin cancer, and I ended up having to have a portion of my eyelid removed and reconstructed. So, the bottom line is, make sure you are very insistent if you know you have a problem.

5 stars Verified customer

everything was great

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