96.6% would refer friends and family to us

5 stars Verified customer

Always very helpful and professional.

5 stars Verified customer

As a first time customer I was impressed to go back again. They went through the intricacies of explaining everything and providing pictures along with the descriptions.

5 stars Verified customer

As always Organic Mechanic was through and honest. Whenever I need auto repair, its Organic Mechanic for me. They do it right the first time. You might pay a bit more but the job is done correctly., no surprises. They offered me a loaner car for the two days it took to repair my car(most of that time was waiting for a part to come in from Charlotte), a nice touch. I especially like the use of pictures to highlight the issue(s) at hand that need to be addressed as well as their electronic records and receipts.

5 stars Verified customer

Exactly what you would want in a mechanic. Sent detailed explanations of what was needed via email.

My only suggestion would be that it would have saved time to get a phone call as soon as the estimated was ready for a decision to be made. I did not see my email immediately and that could have caused problems.

5 stars Verified customer

They are the real deal! Excellent work!

5 stars Verified customer

Great service as always! Thanks for the loaner car that really helped me out.

5 stars Verified customer

Prompt, accurate, courteous feedback. Will definitely recommend.

5 stars Verified customer

I am always so impressed with the staff's kindness, openness, professionalism, and quality service at OM. Having already sunk a substantial amount of money on a newer car, it was a relief to hear that Jay price-shopped for a less expensive part I needed for additional repairs. I appreciate having a mechanic I can trust right here in my neighborhood!

5 stars Verified customer

I always bring my cars to Organic Mechanic because it's a neighborhood shop, and they take such great care to be gentle on the environment. But they have really stepped up their game with their customer service lately! They were amazingly polite, walked me through all the procedures and charges, made sure all my questions were answered, etc. Great job!

5 stars Verified customer

I have been doing business with The Organic Mechanic and would never go anywhere else. The small team of professionals always keeps me well informed and makes suggestions without ever being pushy. I have jad several interactions with Shane who is consistently polite and informative.

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