I had a 9:00 am appointment. After filling out the new patient paperwork the receptionist took my 99.00 payment in advance. I then waited 1 hour to be called. I was called back at 10:30. I was suppose to be at my job at 11:00. It made me late for work. I guess when you have an appointment here you have to plan to wait an hour in the waiting room! The X-ray machine wasn't working so the dentist couldn't read my X-rays and the cleaning had to be rescheduled. Overall, not a great first impression.