The dentist and his staff are very pleasant and welcoming. Dr. Ganatra explains the procedures that will be used so you know what to expect. He also makes sure that you are comfortable and pain free.
They use of e-mail for reminders and for appointment confirmation which is an excellent method for those who have e-mail. However, using the e-mail and also a phone call from one of the office staff appears to be redundant, not a good use of the staff's time and somewhat annoying to the patient who has already confirmed their appointment with one or the other method.
It would be better to call the patient if they do not have an e-mail or if they did not respond to the e-mail confirmation request within a reasonable period time.