89.3% would refer friends and family to us

5 stars Customer since 2010

Brooklyn, was TERRIFIC and I wish her the best where ever he may go. I do wish she did not have to but I know she has worked hard for this... Like always I love the service and all the people with Paul Mitchell Salon....

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing, Wanda! We are so glad you enjoyed your visit at our school and with Brooklyn. We look forward to your next visit! -Jennifer, Sales Leader

5 stars Customer since 2015

I had a wonderful experience at the Paul Mitchell school in Murfreesboro ...Grace Wickmann did a fabulous job with color change from dull blond to a beautiful chestnut color and a wonderful cut! I couldn't be more pleased!

4 stars Customer since 2015

I had Hannah(student) and Chelsea the instructor. I'd really like to compliment Chelsea on the way she taught everyone. She wa patient and encouraging. She complimented girls especially if they had a rude client. Hannah was great just a little nervous. The perm took a little longer than I anticipated but it looks amazing. And Hannah is still very new. I have a complaint that is not with them. The day I made my appt. I called back right after and asked to change it from 11 to 10 and the girl on the phone said absolutely. I'll take care of it. I'm sure it was busy and she just forgot, but when I got my remainder the apt. Was still at 11. I know it was a different person than the one who originally set my appointment,Asia.

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing about your experience. We are glad that you enjoyed Hannah and Chelsea! The appointment reminder, however, is automated, and we do fine that there are glitches involved. Thank you for making us aware of the situation. We will look into the challenge. -Jennifer, Sales Leader

1 stars Customer since 2013

Not satisfied at all. I told the girl I didn't want my hair cut too short. I have a fat face & I think really short hair makes it look fatter. I showed her the absolute shortest I wanted to go & she said ok. After it was all over my hair was about even w/my chin. I now look like a little Dutch boy. It's horrible. I'm embarrassed to go out of the house. I also paid for all over highlights & you can't even tell much difference than when I came in. VERY disappointed.

Paul Mitchell the School-Murfreesboro replied:

Sherry, thank you for sharing. I will be calling you today to discuss how we can remedy this situation. -Jennifer, Sales Leader

2 stars Verified customer

My two daughter's and I came in to get our hair done last week. We all dealt with three different stylist. One of my daughter's hair looked amazing... her stylist really took pride in her work. My other daughter's hair looked mediocre. Her hair was flakey and some areas where not even curled. My hair turned out absolutely horrible; it looked like I got caught between 50 tornados. We sat in the facility for 3 hours. Even though this is just a school, I would've thought 3 hours in a building with several hair stylist would've been more successful in nailing a simple hairdo.

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing. We appreciate all feedback, as it helps us to improve our school. Please give us a call at 615.225.5130 to discuss your service and solutions. Thank you. -Jennifer, Sales Leader

5 stars Customer since 2014

Chamaine was great! Very pleased with the color.

Paul Mitchell the School-Murfreesboro replied:

Thank you, Ginger! Please tell your friends and family about Charmaine! -Jennifer, Sales Leader

5 stars Customer since 2015

I had a great time and and great haircut! Thanks Courtney!

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing, Karla! We look forward to your next visit! -Jennifer, Sales Leader

5 stars Customer since 2011

Stacey was a true professional, thourough, precise and a very pleasant person. She only wanted to perform to the best of her ability and she did. Thank you Stacey! Good luck!

Paul Mitchell the School-Murfreesboro replied:

Thank you for your comments, Angie! Please tell your friends and family about Stacey. We look forward to your next visit! -Jennifer, Sales Leader

5 stars Customer since 2014

Lauren is and will be the top stylist ever! She colors and cuts perfectly to what you desire. She gives awesome shampoos. Her personality makes you happy and relaxed. The teachers are very knowledgeable and pleasant. Love going there.

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing, Arlene! We are so glad that you enjoyed your experience at our school and enjoyed Lauren! Please tell you friends and family about her! -Jennifer, Sales Leader

5 stars Customer since 2011

I had a haircut today with Hannah G. She cut my hair exactly as requested. I will definitely be back.

Paul Mitchell the School-Murfreesboro replied:

Thank you for taking the time to comment, Darlene. We appreciate your loyalty to the school. We look forward to your next visit. -Jennifer, Sales Leader

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