90.2% would refer friends and family to us

5 stars Customer since 2015

Taylor did a superb job on my hair, it looks fantastic. I was watching the other students work, and the outcomes for other people were beautiful as well. I'll have the same service every time I'm in town, and I'm from Florida! I bought my son's girlfriend a gift certificate also.

2 stars Verified customer

had hair dye all over me they attempted to wipe it off and didn't do anything but i got it off when i got home they didn't even do anything to my hair when they blowed dried it so i left out with a frizz ball

5 stars Customer since 2015

I had an absolutely amazing experience yesterday at Paul Mitchell The School. I had my services with Brooklyn who is phase 2. She was incredible. I highly recommend her!!!!

4 stars Verified customer

It took longer than expected, but my prom hair was spot on. It stayed so well that it worked until 4 in the morning. If you can be patient it is a really good place to go.

Paul Mitchell the School-Murfreesboro replied:

Glad that your prom hair turned out so well and lasted so long! We'd love to see you again soon! -Jennifer, Sales Leader

5 stars Customer since 2015

awesome teachers and students.they do great work.

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing, Brandi! -Jennifer, Sales Leader

3 stars Customer since 2015

My cut and color turned out great. The girl who do my hair was really nice. However i always look forward to my hair being washed there and this time it was terrible. They rinsed in ice cold water and when shampooing they were pulling my hair it was not enjoyable.

Paul Mitchell the School-Murfreesboro replied:

We are glad to hear that your color and cut turned out great! Keep in mind that sometimes it is important to rinse the color out with cold water, to keep the color or foils from bleeding or fading. We do appreciate your feedback and look forward to your next visit. Thank you for sharing your experience with us. -Jennifer, Sales Leader

5 stars Customer since 2015

I was very happy with the permanent body wave I received from the student stylist. She was very knowledgeable and confident. Thank you for allowing me to give you my opinion.

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing your experience with us! We are so happy you enjoyed your hair service at our school! Please tell your friends and family about us. We look forward to your next visit. -Jennifer, Sales Leader

1 stars Customer since 2015

My experience was horrible. The student was great but the instructor(s) & front desk lady was very rude & disrespectful. Three of us went to get our hair colored on Tuesday night. My friend was getting a red ombré, her mom all over color, and I wanted an all over soft brown & pink color.

My friend with the ombré was black headed & had her hair bleached for the ombré 1/2 way down. When it was time to wash & remove bleach her whole pony tail fell off.

My friends mom with the all over color was to hide the gray in her hair, color was done but it did not cover the gray.

I checked in at 5:17 & it was 6pm before anyone cared that I was there to get my hair done. I showed the student what's I wanted, very simple & I get my hair colored light & dark colors often. She goes to find the instructor & he walks over, rudley says "we can't do that!" Goes to walk off. The student goes to find a female instructor & she rudley says "your hair is too dark, you will never get that done. If I was in a professional salon I would have you come 4 times to attempt this color". I told her "I've been these colors before, I know it can be done". I chose a different darker color to avoid an argument. She immediately became hateful with me. Guess she didn't want to teach the student how to do fun colors. Bleach was applied to my hair unevenly. As we were picking out the new colors, I wanted a professional opinion on the colors the student had chosen & the female professor said "I'm not picking them out that's her job!" As we stand there another student comes to ask the femake instructor for advice, she states "I've been answerikh questions ALL day & I'm done answering questions!" The instructor washes my bleach out so sloppy & hard that water was all over my face. As color is applied I said "the blonde doesn't look bad on me, if I ever wanted to go blonde..." And before I finish my statement the instructor interrupted saying "don't come back here, I don't want to do it!" The 2 colors applied to my hair were so horribly put on, again by the instructor that I could tell it wasn't going to go on evenly. At the point I'm nervous & getting very irritated. As we are waiting for my color to set in I tell the student I'm going outside for a moment to talk to my friends who are at the door & already finished. The instructor loudly says "DONT GO ANYWHERE WE HAVE TO DRY YOUR HAIR!" As if I'm going to walk out & leave without paying! As I'm standing there the front desk lady says "can you go ahead & pay now?" I tell her "no, I'll pay when we are finished so I can tip the student for the work done based off how it turns out". She tells me "it's not an option they close at 10 I have to pat now". I go to renise my hair and as the instructor is washing my hair she tells me they aren't going to have time to dry it. I've been here 5 hours & your not going to dry my hair so I can see the color?!?!? I dry & straighten my own hair.

Needless to say my hair color was horrible, I was only supposed to have 2 colors but ended up having 5 from where they didn't evenly apply the color or bleach & the color didn't take inn several obviously large spots. It's cost me $134 & 5 1/2 hours at Paul Mitchell for a horrible job! I had to go & pay a salon who charged me only $100 to correct & give me the colors I originally wanted that the instructor stated I could never do bc they felt so bad for me & "couldn't let me walk around looking like that".

The student who did my hair was NOT at fault. She didn't know any better bc the instructor 1) took over & 2) was a horrible instructor & stylist. I wouldn't be as upset if the student did it bc it is a school and she is learning.

Would never go back & refer someone to go there until they have responsible instructors who know what they are doing, want to teach the students & who know what they are doing.

5 stars Customer since 2015

My experience was fantastic, I will be back for my entire family's needs.

Paul Mitchell the School-Murfreesboro replied:

Thank you, Natashia! We are so glad that your chose to spend your time at our school! We look forward to meeting the rest of your family! -Jennifer, Sales Leader

5 stars Customer since 2015

Brooklyn was amazing! She seemed to really understand color and I love my new hair. I can't wait to see what else she accomplishes in the hair and make-up world

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing your experience with Brooklyn with us! We are so glad you enjoyed your time at our school! Please visit us again in the near future! -Jennifer, Sales Leader

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