90.0% would refer friends and family to us

5 stars Customer since 2010

I had an AMAZING experience as always! I even ventured out and gotten individuals for the very first time and I am IN LOVE!! Not only is the price amazing but so is the service and everyone there! From Asia and the others up at the desk, to every student that passes you with a smile on their face! I would also like to say Grace, not only are you awesome for doing my hair, but for doing my lashes as well! I WILL DEFINITELY BE BACK!! I already have 3 people that will come in soon .. I gave them your name! =)

Paul Mitchell the School-Murfreesboro replied:

Jazmin, this is so amazing! I love hearing about your experience! I am so happy that it was perfect! Please stop in and visit us again soon! Thank you so much! -Jennifer, Sales Leader

4 stars Customer since 2015

I went in for an all over hair color. The lady who did my hair was very polite and professional but she seemed very distracted. Overall my service was good.

Paul Mitchell the School-Murfreesboro replied:

Thank you for visiting our school. Please tell your friends and family about us. We look forward to seeing you again in the near future. -Jennifer, Sales Leader

5 stars Customer since 2010

Wasn't very happy that Barb was a "no-show" again, but loved Billy and will see him from now on.

Paul Mitchell the School-Murfreesboro replied:

We are so glad that you enjoyed your experience with Billy! We very much appreciate your loyalty to our school, Judy! We look forward to your next visit! -Jennifer, Sales Leader

5 stars Customer since 2010

I can't say enough about my experience with PM it is the greatest. The people that helps me is GREAT I couldn't ask for anyone any better. Thank You so much for all you do.....Wanda

Paul Mitchell the School-Murfreesboro replied:

Thank you, Wanda! We appreciate you! Please visit our school again in the near future. -Jennifer, Sales Leader

5 stars Verified customer

Danielle was able to fix my full highlights and give me a great haircut! She listened very carefully and understood exactly what I wanted. She made sure I was happy with it and was a great people person! I hope she stays in Murfreesboro when she graduates!

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing your experience with us! We are happy that you enjoyed your time at our school. We look forward to seeing you again in the future. -Jennifer, Sales Leader

1 stars Customer since 2014

Simply awful. Worst salon experience of my life. My appointment was almost 6 months ago. My hair hasn't fully recovered yet. Lazy non accommodating staff, being paid to do little to nothing. Had to wait over 30 minutes for a prof/instructor during my hair crisis. STAY AWAY!!!!!!

5 stars Verified customer

My experience was excellent. The stylist I saw was very personable, and I felt comfortable the entire time I was there. I even had conversations with other stylists, and even other guests, and it was a nice, fun experience. I had my hair dyed as well, and it came out beautifully, exactly what I wanted.

Paul Mitchell the School-Murfreesboro replied:

Thank you for your comments. We are so glad that you had a great experience at our school! Please tell your friends and family about us! We look forward to your next visit. -Jennifer, Sales Leader

1 stars Customer since 2015

Horrible haircut... Asked for less than 1/2" off and lost at least 3" :(. They said 'it will grow back" - I said: yes it will, in a few YEARS. I went back to have haircut corrected. The students were trying and nice. The 1st one did not have a clue and was terribly nervous. The 2nd was much better but my hair is still in need of another haircut. I'm afraid to go back again for 3rd visit for another correction. :(

Color to cover gray is now gone after a week and a half.

Paul Mitchell the School-Murfreesboro replied:

Thank you for telling us about your experience. I will be contacting you today to further discuss your experience and to see how we can remedy this situation. -Jennifer, Sales Leader

2 stars Verified customer

My appointment was at 6. When I got there, the stylist was doing another person's hair who was supposed to be after me. She ended up doing both of our hair at the same time. It felt rushed and looked that way. I asked if I needed a trim and she said no but I did need one she was just ready to leave.

Paul Mitchell the School-Murfreesboro replied:

Thank you for your feedback. It is our responsibility to ensure all guests receive an excellent experience at our school. I apologize that this didn't happen in your situation. If you'd like to further discuss your experience, please call me at 615.225.5130. -Jennifer, Sales Leader

5 stars Customer since 2014

Everything from scheduling the appointment with the receptionist to the thank you and have a great day as I walked out the door was excellent. My stylist was very professional and did a great job. I will keep returning to Paul Mitchell School for beauty products and services.

Paul Mitchell the School-Murfreesboro replied:

We are so glad that you had an excellent experience at our school! We always love to hear this. Please tell you friends and family about us. We can't wait to see you again! -Jennifer, Sales Leader

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