89.1% would refer friends and family to us

1 stars Customer since 2012

I should have let your company know at the time, but there was a girl there that when she was washing my hair, I lifted up my head so that she could wash that little part everybody misses at the nape of my neck. She said: "put your head down, I know what I'm doing." Very aggressive and very unprofessional. Never returned, never will

5 stars Customer since 2015

Love the future professional who worked with me. I have really thick natural texture and she straightened it in 2 hours. Definitely would recommend and definitely will visit soon!

Paul Mitchell the School-Murfreesboro replied:

Thank you for taking the time to tell us about your experience! Please tell your friends and family about us! -Jennifer, Sales Leader

5 stars Customer since 2010

Brooklyn, was TERRIFIC and I wish her the best where ever he may go. I do wish she did not have to but I know she has worked hard for this... Like always I love the service and all the people with Paul Mitchell Salon....

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing, Wanda! We are so glad you enjoyed your visit at our school and with Brooklyn. We look forward to your next visit! -Jennifer, Sales Leader

5 stars Customer since 2015

I had a wonderful experience at the Paul Mitchell school in Murfreesboro ...Grace Wickmann did a fabulous job with color change from dull blond to a beautiful chestnut color and a wonderful cut! I couldn't be more pleased!

Paul Mitchell the School-Murfreesboro replied:

Thank you, Patty, for visiting our school and for sharing your comments about your experience! We look forward to your next visit! -Jennifer, Sales Leader

5 stars Customer since 2015

my stylist was amazing. Susan Butler she got my color spot on and the cut is very, very cute!

Can't say enough about her or the Paul Mitchell the School-Murfreesboro Murfreesboro Spa

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing, Beverly! We are so glad you had a great experience at our school and with Susan. We look forward to your next visit. -Jennifer, Sales Leader

4 stars Customer since 2015

I had Hannah(student) and Chelsea the instructor. I'd really like to compliment Chelsea on the way she taught everyone. She wa patient and encouraging. She complimented girls especially if they had a rude client. Hannah was great just a little nervous. The perm took a little longer than I anticipated but it looks amazing. And Hannah is still very new. I have a complaint that is not with them. The day I made my appt. I called back right after and asked to change it from 11 to 10 and the girl on the phone said absolutely. I'll take care of it. I'm sure it was busy and she just forgot, but when I got my remainder the apt. Was still at 11. I know it was a different person than the one who originally set my appointment,Asia.

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing about your experience. We are glad that you enjoyed Hannah and Chelsea! The appointment reminder, however, is automated, and we do fine that there are glitches involved. Thank you for making us aware of the situation. We will look into the challenge. -Jennifer, Sales Leader

5 stars Verified customer

Stephane listened to what I wanted and did an excellent job.

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing! Please visit us again soon! -Jennifer, Sales Leader

1 stars Customer since 2013

Not satisfied at all. I told the girl I didn't want my hair cut too short. I have a fat face & I think really short hair makes it look fatter. I showed her the absolute shortest I wanted to go & she said ok. After it was all over my hair was about even w/my chin. I now look like a little Dutch boy. It's horrible. I'm embarrassed to go out of the house. I also paid for all over highlights & you can't even tell much difference than when I came in. VERY disappointed.

Paul Mitchell the School-Murfreesboro replied:

Sherry, thank you for sharing. I will be calling you today to discuss how we can remedy this situation. -Jennifer, Sales Leader

4 stars Customer since 2015

Andie did a great job seeing that the last girl really made a mess of my hair. The time before I had requested a Phase 2 student and they gave me some kid who had been on the floor for three days. I will never trust them again but I will keep using Andie.

Paul Mitchell the School-Murfreesboro replied:

Thank you for sharing your experience with Andie! Please tell your friends and family about her! We look forward to your next visit. -Jennifer, Sales Leader

1 stars Verified customer

Horrible service! Waited an hour with an appointment! Paid $25 for an up do that was barely braided and then went home to take it down and straighten it before going out! Stylist was talking on her phone through her Bluetooth while doing my hair. I usually always go to Paul Mitchell but, that will be my last appointment.

Paul Mitchell the School-Murfreesboro replied:

Please give us a call at 615.225.5130 so we can discuss solutions to your challenge. Thank you for sharing. -Jennifer, Sales Leader