1827 S Michigan Ave
STE A
Chicago, IL 60616

Mon: 9:00AM - 7:00PM

Tue: 8:00AM - 7:00PM

Wed: 9:00AM - 7:00PM

Thu: 8:00AM - 7:00PM

Fri: 8:00AM - 5:00PM

Sat: 8:00AM - 4:00PM

Sun: Closed

96.9% would refer friends and family to us

1 stars Verified customer

I get repeated calls to confirm (even after I confirmed the week of the appointment). They always get the billing wrong with my insurance and what they say I have to pay. I also have a hard time rescheduling if I ever cancel (takes months to get new appointment for a cleaning). I also had the most awkward cleaning of my life with the hygienist not operating the suction properly, and getting water all over my face. It was as if I was her first patient. I even think she skipped a step in the cleaning process since she never checked my gum line. I also was never offered my toothbrush on the way out. Doubt I'll be back. They used to be great but have gone downhill in the past few years.

4 stars Customer since 2013

Prego Ashley makes Ora a great experience!

3 stars Verified customer

My rating for Amanda my hygienist and Dr. Kralj's usual outstanding service, professionalism and fantastic sense of humor would be five stars, but overall for this visit, I could not rate the entire experience so highly.

The front reception area was not fully prepped for the day it seems first thing in the morning.

There were no drinks in the cooler (but instead a Brita pitcher on its side). I never partake of these beverages but always felt they were a wonderful offering especially on a hot summer day. Interestingly enough, there were also no coffee mugs on the counter when I arrived.

More importantly, the examination/dentist work light was out in the room I was in for my cleaning so I spent the entire hour under florescent lighting which I have to say reminded me of the sub par dental offices I've had the misfortune of visiting in strip malls earlier in my life. It might seem like a small detail but it was my understanding the light was broken for some time and not a new occurence. Ora Studio is known for it's spa like, calming, soothing atmosphere, sitting under florescent lighting is entirely contrary to that branding. And at least from a patient perspective, it seems a relatively easy repair to schedule and execute immediately. I'm not sure if this is a recent lack of administrative attention on managing the office or simply an anomaly in the maintenance schedule, but I sincerely hope that it is not a sign that the office is trending away from its former ambiance, and excellent attention to the details of the patient experience.

If that's the case, I might as well go to any random dentist about town rather than bother making the trek to the South Loop from where I live in the Loop. It has always been more than worth it in the past so here's hoping it continues to be.

3 stars Verified customer

I was in for my annual cleaning. I am happy to say that my experience this time was alot better than the last time I was there for a cleaning. Had a different person do my cleaning, it wasn't the same girl. She was very polite, really pleasant, was professional and she did not ask me to hold/operate the suction hose each time it was needed. She did a great job!

Also, I was running a little late and wanted to call the office to inform them of this but I could not get a reply. My calls kept going into voice mail Ugh!

5 stars Customer since 2015

This is best dental experience I've ever had.

5 stars Customer since 2014

I have been to many dentist in the area & was very disappointed. Each visit I was told the extensive work that would need to be done. I was referred to Ora Dental & what a wonderful experience I had. The staff & dentist took the time to explain what I needed. Everyone was very professional & kind. the office was so clean & the staff really made me feel comfortable. The work that I was told needed to be done 1/4 of the work all the other dentist's in the area told me I needed.

5 stars Customer since 2012

fantastic

4 stars Customer since 2014

My hygienist, and dentist were excellent at explaining what they were doing and why. They were also friendly and professional. However, the receptionist seemed offended when I pointed out to her that both of my insurance companies had not been billed from my last visit.

5 stars Customer since 2010

Excellent experience as usual. Norali is great!

5 stars Customer since 2012

A fantastic dental experience!