I waited about 2 weeks to write this review because I was so disappointed. I absolutely love all of the girls here EXCEPT for one. The skinny girl with short straight black hair is rude to patients, coworkers, other girls she training. That girl needs to GO or be coached to know....in business how you treat your clients and coworkers leaves an impression on clients.
I completely understand if you need to take another client ahead of me, you are slammed and running behind, that I was late and you can't fit me in because people are waiting, that you need to reset my Apt. Because I was late.
What I don't understand is when I am early numerous times and you all triple book the 9/9:15 time and I sit there after being early for 30+ minutes just to get shots/weighed. I do not understand being late by 6 minutes, no one was in the back getting treatment, OR came in for an apt. For 30 minutes after.... ( I waited in the Lobby to check) is told; " I am sorry, we can't see you today or reschedule you for today because you were late." I was not even offered an option of you were late after a warning so you can reschudle or pay a $10.00-15.00 fee. Nope, just can't see you.
I have now moved to a new spa that is more expensive, about equal distance, but treats clients 10 times better. Money is important but does not outweigh customer service. The new location I go to takes the time to talk about specials they have. They do not just leave a flyer out, draw it on a white board, or rely just on an e-mail. I believe and feel they care more than you all did. I really do wish the other girls all the best, and to the other one..... I am sure you all have numerous customers that spend over $400 a month. Treat them better, What you didn't know was...My mom was admitted to a nursing home that day, I was on the phone with family out of town letting them know, So no... I couldn't call.