The 60 minute massage is more like a 40-45 minute massage. I bought a program to receive a 60 minute massage once a month. It is supposed to consist of a 5 minute consultation up front, 50 minute massage, and 5 minute consultation after. I typically arrive early but the staff doesn't usually come to the lobby until five minutes after my appointment has already begun. Then in the room, after asking what areas to focus on they leave for at least another five minutes to allow you to strip down. However, we do always end five minutes before the top of the hour. I had one massage with Chloe that ended about 10 minutes early. I would not recommend her, it was probably the most average massage I ever received.
My experiences at Massage Heights Stonecrest were much better, both the quality of masseuses and massages, and the promptness of staff. I am going to go there from now on.