93.3% would refer friends and family to us

4 stars Verified customer

There's alot I like about Lucas. And that's in spite of the difficulty experienced in repairing our '02 Mini Cooper. It needed a clutch. Very expensive job, for a reason. I got quoted $500 less by another shop but I chose to go with who I thought had more expertise dealing with BMWs. My car did not cooperate. There were complications but the guys there made recommendations about how to best proceed. There was a small oil leak when I got the car back and they took it back in, repaired the leak, which was caused by a seal that they should have replaced and that cost them a lot of their time to go back in and fix. I got the car back, washed and clean and no longer leaking oil. But now it had a small coolant leak. It was just bad luck that one of the clamps up under stuff didn't quite perform. Again, they fixed it and gave me back the car washed and ready to go. I forgot to mention that the second time they had the car, a clutch cable retaining clip broke while they were test driving it. They fixed that at their cost too. During the initial repair they also got a bad front axle from one of their parts providers. It was a freak thing and it cost them time and money and they apologized for having to keep the car longer, It was a trying experiance for me as a customer and for them as a business I'm sure. But, they stayed professional, communicated well, and in the end, I think my pesky Mini may give me a few more years of good service. Thanks guys, appreciate you all hanging in there.

5 stars Verified customer

These guys are the very best. They're genuinely committed to excellence. They explain clearly any repairs and procedures they need to do. Morale is high. And the nearby Herz will pick you up at the garage. On top of it all, Tyger Jr. is a very nice guy. And he loves cars.

3 stars Verified customer

Spent nearly $700 on my 3 series but you forgot to reset my gauges...took some more time from my morning to get that done, though they did pull it right back in the shop to do it. Still should have been already done.

I have been here a couple other times for my car and my sons car. Spent over $3000 in less than a year. Work seems to be good thus far but the finishing details need to be better. This time it was the gauges not reset, last time a tire was mounted on the wrong rim and was very obvious...that took a lot of time from me to get fixed.

My opinion...Price good vs. the dealer, get you in quickly, work is good (so far), but need to be better in detail finish.

5 stars Verified customer

Second time I've taken a vehicle to Lucas Auto Care and it won't be the last. Very professional. They do a great job and in a timely fashion.

5 stars Verified customer

Fantastic as always!

1 stars Verified customer

Not competent

5 stars Verified customer

Lucas Auto Care is a family owned business that takes pride in their work unlike many of the dealerships and repair shop chain franchises I have dealt with in the Austin area. Lucas Auto Care depends upon their current customers to spread the word about their business. Their guarantee is like no other in the business and they have state of the art facilities and equipment. Their mechanics enjoy their work environment and all of them I talked to have worked at a dealership at one point in their life. I would tell all my family and friend to give them a try.

1 stars Verified customer

$1700.00 for a water pump? Dealer is 950.00.. Mechanic recommended valve cover replacement, which they replaced both within a year. They told me they would clean engine and make sure they were leaking before warranty work. They broke a tool and said it would take 3 days to come in. Lucas had the car for a week. I picked the car up and it had been left outside and was dirty. They did match dealer cost after I told them to put old pump back on and push it out of garage, so I could call a wrecker. Do a price comparison before having them service your car.

4 stars Verified customer

This fix was for my sons car, and he is 21 so fully capable to handle on this own. I have been bringing my BMW to you all now for last 6 months so trusted you all would handle my son in same manner. I have been told though that the communication for him was not up to what I would consider to be great customer service...things took longer than expected to get a part but communicating that to him seemed to be lacking in my opinion. Very surprised to hear this cause you all generally over communicate which is good. I had a bad experience the first time I brought my car in by having the wrong tire put on wrong rim, but you all fixed it right away and customer service has always been good and this is why I came back. Concerned the communication with my son was maybe lacking though so now concerned if I will return or continue to give people your info for more business. I am in the customer service business myself so I hold that as an important aspect to get my business. Price is always a factor too, but isn't always the key. Hope this was just a mishap. I like being able to take my car in at the drop of a hat as issues always come when least expected...at the dealer you have to schedule in advance and time is important and don't have a lot of it. If have taken my car in without an appointment and always gets handled, I get a call, I get a card, but expect that with my son too.

5 stars Verified customer

Always do an excellent job, we take our cars only to them. Love us some Tiger and Company. :)

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