The two stars are generous and given for the wonderful dentist at the office and the kind staff. The process was horrible. I had a 9 am apt, arrived at 855 to locked doors. They then finished opening the office and settling in to begin verifying that i could be seen. At 945 i had the go ahead. The hygenist, though very sweet, did NOT clean my teeth. No floss, zero scraping (first time in my life), no polish, only a mouth wash. Then i was told to pick up the peridex from cvs later that day, they said it was never called in. Called your office back and left a message... Never heard back. Most poorly functioning office ever visited and huge waste of time as i still need a cleaning.