82.6% would refer friends and family to us

3 stars Verified customer

I love the dentist and staff but the wait times are ridiculous!!! I always expect to be there nearly two hours. Every single appointment takes forever. The only reason I come back is because I love Dr. Fann and her wonderful staff.

2 stars Customer since 2011

The service and staff are very nice. But the way I see it is, what is the point in making appointment times when I get there 10 minutes before my schedule appointment and have to wait 40 minutes to get called back. I understand if the doctor is still working on the person in front of me, but at least come and tell me that not have me sit and wait forever. 6 other patient were called back before I even got my named called to sign the paperwork! I know that it's a tough job but at least consider other people's time that's all I'm asking.

5 stars Customer since 2013

Wonderful staff! Caring, helpful and professional. "Pain free" zone. Dr. Fann is the best of the best.

1 stars Verified customer

I'm not big on reviews and usually take other people's experience with a grain of salt because I realize some people will never be satisfied. But I'm not a difficult person and really I'm really slow to anger. I have been wanting to provide a review on my year experience with this office. Service was great up to the signing for a payment plan for $5K worth of work. Once the ink dried, I couldn't get the same person on the phone to follow up on my treatment plan and essentially gave up trying to get straight answers. I was even told there's a different staff on the weekend and that sometimes items weren't always communicated to weekday staff. I had all my wisdom teeth removed and received very little follow up. Even after I developed dry socket. Working in customer service, I know it's usually the extreme cases on either end that feel compelled to provide reviews so take what you want from this but I felt like I was wined and dined and then the true colors were revealed. I would never go back to this office even if they offered to complete my treatment plan for free.

3 stars Verified customer

I was first appointment and still waited 15 minutes to get in. Place needs cleaned and updated. Wall socket plug missing, ripped plastic cover on foot of examination bed. Not impressive for a medical facility. Dentist and hygienist Laura were very good. Good exam and cleaning. Just do some house cleaning please and you will show much better.

5 stars Verified customer

Short wait time. Clean friendly environment.

5 stars Customer since 2013

The office staff has evolved from being mediocre to one which is knowledgeable,friendly and helpful. They seem to be more comfortable when communicating. Dr. Fann is highly skilled. She creates a warn and friendly environment and works hard to ensure that all dental work is properly done.

I will bring her two new patients in August.

3 stars Verified customer

The visit was great. I was told to come back to finish up my polishing. The appointment was cancelled by the staff, and I never got the full service that I paid for. Everyone was very friendly.

3 stars Customer since 2015

I found the dental staff nice and approachable and I found Dr. Kristina D. Fann and her dental assistant both sweet and calm especially when I was feeling a little nervous about the procedure. But the only thing I didn't like was the dentist doesn't explain personally to the patient about how the procedure is going to be done during the exam so the patient has the opportunity to ask the dentist any questions that arises but instead the office manager was explaining the procedure after the exam. I think the office manager should be only explaining the accounting aspect of it. I think the dentist should have more good bedside manners which is lacking nowadays in the medical or dental field. When it came in doing their work, I didn't have any problems. Kristopher (the office manager) was approachable and easy to talk to and Laura, the dental hygienist

was so sweet.

5 stars Customer since 2015

My first appointment was a very good experience! This dental office was recommended to me through my insurance company. My experience was so pleasant from beginning to end, I was greeted by the office manager his name was Chris he let me know while I waited that I would be next and shortly after I was called back! My X-ray experience was awesome I did not get the woman's name, but we talked the entire time she was very kind and let me know everything she was going to do before doing anything! The dentist was awesome, the woman who cleaned my teeth I believe her name was Laura or Lauren wow she was very efficient and repeated the things she wanted me to do about 3 times so I understood! Her personality made it obvious that she takes pride in what she did! Everyone there seemed like they were pretty happy about there work environment it helps to see that instead of going somewhere where you can feel the tension! Will definitely be recommending this place to others! Thanks Lovett Dental

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