As a new patient to Lovett Dental, I was extremely disappointed in the process and service for my 4yr old. In preparation for new patient appointment, I was asked to call prior to and inform office of my insurance information. I did this the day before and provided all information needed. Upon arrival to scheduled appointment, the front desk staff did not have any of my insurance information provided the day before, and I had to resubmit the information and complete additional paperwork. My son's appointment was at 4pm; he did not get called back until 4:45pm. The dental hygienist lacked professionalism and was not kid-friendly in any manner, from start to finish. Despite my son's tears from her hurting him during dental xrays, she did nothing to console or comfort him for the remaining appointment. The dentist did the most basic exam and did not ask me any questions about my son's dental hygiene habits or offer any further recommended care. Overall, I am very displeased with our family experience at Lovett Dental and will not be continuing dental care there.